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Forum Discussion
RBR50 Disconnecting Frequently
for days = 1 to 5
for daily =1 to 7
All of a sudden, RBR50 says "not connected to the internet"
I reboot both router and sattelite and it's up.
4 hours later, it stops ...
This isn't a HW or FW issue for the OP. The OP is using a modem/router. The modem needs to be bridged or use the DMZ on the modem for the Orbi router.
Smitty1911 wrote:
This is a hardware / firmware issue. I am experiencing the same issue of repeated connection drops with my modem. Orbi is not self healing enough to stabilize the environment and I am losing confidence that Netgear is really trying to keep their market share.
I am using an Arris Surfboard 8200 and it comes with 2 seperate LAN ports. My ISP just updated their IP tables and schema and my Orbi network has taken a turn for the worse. Not only did my time capsule update flawlessly on my secondary LAN port, but the Orbi is stuck with the old IP address and I have rebooted and reset more times than I can count on both hands. When I’m resetting my modem and dropping the good network, I realize this product was a bad purchase because the troubleshooting efforts are pretty sad.
And to make matters worse, my last call a month ago had to do with the wireless running at 10% of my gateway capacity. Hard wire ran 100% and after hours on the phone with support, we finally stabilized things with a firmware update, factory reset and a dozen reboots. And had to reconfigure everything again.
If only Netgear could focus more time and effort into this product, as I believed they were going in the right direction here. Good grief..... and thanks for reading.
Nothings worked so far and I’m not a newbie to networking
i think this is a firmware issue as this only occurred with the new flash
hello google mesh.
FURRYe38 wrote:
This isn't a HW or FW issue for the OP. The OP is using a modem/router. The modem needs to be bridged or use the DMZ on the modem for the Orbi router.
Smitty1911 wrote:
This is a hardware / firmware issue. I am experiencing the same issue of repeated connection drops with my modem. Orbi is not self healing enough to stabilize the environment and I am losing confidence that Netgear is really trying to keep their market share.
I am using an Arris Surfboard 8200 and it comes with 2 seperate LAN ports. My ISP just updated their IP tables and schema and my Orbi network has taken a turn for the worse. Not only did my time capsule update flawlessly on my secondary LAN port, but the Orbi is stuck with the old IP address and I have rebooted and reset more times than I can count on both hands. When I’m resetting my modem and dropping the good network, I realize this product was a bad purchase because the troubleshooting efforts are pretty sad.
And to make matters worse, my last call a month ago had to do with the wireless running at 10% of my gateway capacity. Hard wire ran 100% and after hours on the phone with support, we finally stabilized things with a firmware update, factory reset and a dozen reboots. And had to reconfigure everything again.
If only Netgear could focus more time and effort into this product, as I believed they were going in the right direction here. Good grief..... and thanks for reading.Where you able to bridge your modem? This should be tried or at least use the DMZ.
Did you try changing channels as well?
You can revert back to last working FW version as well.
jim8181 wrote:
Nothings worked so far and I’m not a newbie to networking
i think this is a firmware issue as this only occurred with the new flash
hello google mesh.
FURRYe38 wrote:
This isn't a HW or FW issue for the OP. The OP is using a modem/router. The modem needs to be bridged or use the DMZ on the modem for the Orbi router.
Smitty1911 wrote:
This is a hardware / firmware issue. I am experiencing the same issue of repeated connection drops with my modem. Orbi is not self healing enough to stabilize the environment and I am losing confidence that Netgear is really trying to keep their market share.
I am using an Arris Surfboard 8200 and it comes with 2 seperate LAN ports. My ISP just updated their IP tables and schema and my Orbi network has taken a turn for the worse. Not only did my time capsule update flawlessly on my secondary LAN port, but the Orbi is stuck with the old IP address and I have rebooted and reset more times than I can count on both hands. When I’m resetting my modem and dropping the good network, I realize this product was a bad purchase because the troubleshooting efforts are pretty sad.
And to make matters worse, my last call a month ago had to do with the wireless running at 10% of my gateway capacity. Hard wire ran 100% and after hours on the phone with support, we finally stabilized things with a firmware update, factory reset and a dozen reboots. And had to reconfigure everything again.
If only Netgear could focus more time and effort into this product, as I believed they were going in the right direction here. Good grief..... and thanks for reading.Hi everyone.
Thanks for all your help and assistance.
I reverted back to the previous firmware and factory reset the entire network.
And now it works (at least it's been on for 53 hours)
So. This is somewhat furstrating, a little venting (and a LOT of swearing) ensued.
I didn't try the DMZ as I didn't have a second NAT router, nor did I want that much complication in my life.
If it works for 240 hours, I'm keeping it.
Otherwise, I'm happy to ship this to anyone if they cover the postage. The alternative is my using the Orbi as a backstop for range practice.
Check with me anytime after May15 and if you're in the LA area, I'm happy to trade this for a few interesting bottles of craft beer.
Again, thank you everyone for your help and assistance.