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Forum Discussion
RBR50 DNS Issues
Have the Orbi RBR50 all on the latest firmware. Have reset the entire router and satellite units. DNS keeps locking up. All devices connect to the Orbi fine yet when accessing the internet it locks u...
Has a factory reset and setup from scratch been performed since last FW update and use auto DNS?
milenkojmb wrote:
I can confirm this issue as well. Same symptoms, same firmware. Also IT engineer by trade. All lan devices that look to the orbis for DNS fail to resolve an nslookup. If I manually set the DNS on the Orbi to 1.1.1.1, laptop1 to my Orbi for DNS and laptop2 to 1.1.1.1. I then wait for the issue to occur... Sometimes multiple times per day. Laptop1 stops resolving IPs, laptop2 continues working without issue. The Orbi says it's connected and never shows sign of any issue in the web interface. This has become increasingly frustrating. Testing the connection from the web interface fixes it.
According to SymonB's post on 2019-09-16 07:58 AM, a full factory reset does not resolve the problem with DNS. I like several others have troubleshot and come to the same conclusion that there is a problem with DNS on the router. Can someone from Netgear development acknowledge the issue and get it fixed, please. With lots of us working from home due to the Coronavirus, our home internet systems are of utmost importance. I will be logging an actual support ticket with Netgeat if I even can. Not sure if they will allow that since I am out of warranty though.
According to this post, reset seems to resolve the DNS issue:
Something to try and see if it works for you. If not, then you'll need to submit a support ticket and let NG know of your problems:
https://www.netgear.com/support/#
Also revert back to last working FW version if nothing seems to work for you.
daverichard4 wrote:According to SymonB's post on 2019-09-16 07:58 AM, a full factory reset does not resolve the problem with DNS. I like several others have troubleshot and come to the same conclusion that there is a problem with DNS on the router. Can someone from Netgear development acknowledge the issue and get it fixed, please. With lots of us working from home due to the Coronavirus, our home internet systems are of utmost importance. I will be logging an actual support ticket with Netgeat if I even can. Not sure if they will allow that since I am out of warranty though.
Thanks Furry, but that guys problem looks different and appeared to be on just his wireless and also involved certificate issues which I am not having. Also that guys problem was not cleared up by rebooting. My problem ocurrs on both wireless and wired devices and does clear up with a reboot or clicking the "Test" button on the "Internet" page of the Orbi gui....as others have mentioned. But I suspect that Netgear support is going to ask me to do a factory reset anyway. So here goes....factory reset and wait for problem to happen again. Thanks again!
What is the Mfr and model# of the ISP modem the NG router is connected too?
Please power OFF the isp modem for 30 seconds the back ON as well.
daverichard4 wrote:Thanks Furry, but that guys problem looks different and appeared to be on just his wireless and also involved certificate issues which I am not having. Also that guys problem was not cleared up by rebooting. My problem ocurrs on both wireless and wired devices and does clear up with a reboot or clicking the "Test" button on the "Internet" page of the Orbi gui....as others have mentioned. But I suspect that Netgear support is going to ask me to do a factory reset anyway. So here goes....factory reset and wait for problem to happen again. Thanks again!