NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

swansora's avatar
swansora
Follower
Mar 17, 2021

RBR50 DNS Not responding in the last 2 days

The Orbi DNS Server has stoped responding periodicaly.  A reboot solves the issue for a couple of hours but then the issue reappears.  If I set the DNS servers manually on my machines to my ISP or the Google public DNS (vs 192.168.1.1 the orbi) the issue is resolved.  There has been no notable change recently.  Added 3 deviced over a week ago but issue only surfaced two days ago.  Any thoughts?  I am on the latest FW 2.7.2.104.

5 Replies

Sort By
  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 17, 2021
    swansora wrote:

    The Orbi DNS Server has stoped responding periodicaly.  A reboot solves the issue for a couple of hours but then the issue reappears.  If I set the DNS servers manually on my machines to my ISP or the Google public DNS (vs 192.168.1.1 the orbi) the issue is resolved.  There has been no notable change recently.  Added 3 deviced over a week ago but issue only surfaced two days ago.  Any thoughts?  I am on the latest FW 2.7.2.104.

    There are several extensive discussions about this issue.  Mine was doing the same thing, but has now stabilized (23 hours without a reboot). Check out this post:

    https://community.netgear.com/t5/Orbi/Orbi-DNS-and-DHCP-and-NTP-Broken/m-p/2071293#M116749 

     

    Is it still happening?

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 25, 2021

    Hi swansora

     

    Engineering has determined that the issue is caused by the Traffic Meter. The quick workaround is to disable the traffic meter.

     

    To disable traffic meter:
    Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck Traffic Meter

     

    Engineers are working on a firmware fix to be released.

     

    Regards,
    Blanca
    Community Team

    • MrBurntPancake's avatar
      MrBurntPancake
      Aspirant
      Jul 26, 2022

      Its' 2022, I'm on V2.7.3.22, and have exactly the same behaviour. ORBI RBR50 DNS Server temporarily stops working, and all my devices start reporting they're "Connected without Internet". When I manually configure DNS to be 8.8.8.8/8.8.4.4 on my machines, everything starts working perfectly.

       

      I had Traffic Meter enabled, and of course I'm disabling it right away, but how long do your Engineers going to keep working on this? It's been over a year since this was posted! 😄

      • CrimpOn's avatar
        CrimpOn
        Guru
        Jul 26, 2022
        MrBurntPancake wrote:

        I had Traffic Meter enabled, and of course I'm disabling it right away, but how long do your Engineers going to keep working on this? It's been over a year since this was posted! 😄

        It is not always a good idea to 'continue' a discussion that is over a year old.  The discussion in March, 2021 was about a programming error in the Traffic Meter feature that was triggered by Daylight Saving Time.  By April, 2021, the condition disappeared and it was corrected in a firmware release in summer of 2021.  It did not reoccur when Daylight Saving Time went into effect this year (2022), so the engineers did in fact "fix it".

         

        Whatever is happening to your RBR50 system now has some other cause.

        Have you tried setting the router to use Google DNS? (on the web administration, Internet menu)?