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ff69's avatar
ff69
Aspirant
Jun 17, 2020

RBR50 Drops Connectivity and keeps rebooting - very unstable

RBR50v2 connected to a SB8200 Modem. 

 

Device configured with 1 satellite. 5 Wired connected PC and devices (ROKU). 3 5GHz wireless devices and 2 2.4 GHz (Thermostat Honeywell and Ring)

 

Main Router keeps rebooting at random several times a day - cut all internet access and restart. 

Tried many things. Everything the same. It just stops the connection to the internet and reboot/restart. 

Of course all my conferences stops and internet access is suspended. 

 

Did all kinds of things following the numerous posts on this forum. Nothing changes. My previous router never dropped connexion once. What is the point really. Very close to returning this monumental waste of my time and resources. 

 

Perf is good when it is on. 

 

There are other users on 2.4 GHz channels. Tried to select specific channel but that does not fix it. 

 

Any suggestions?

10 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jun 17, 2020


    What Firmware version is currently loaded?

    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

    • ff69's avatar
      ff69
      Aspirant
      Jun 17, 2020

      What Firmware version is currently loaded?
      V2.5.1.16


      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

      Other side of the House, one level below (so at least 40ft)

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

      Currently Manual on 2.4GHz = 11(P)+ 7(S)

      5G Channel 36+40+44+48(P)

      Lots of wifi neighbors but spread  1-2 per channel (27 different signals detected)


      https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

       

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
      WMM enabled on both 2.4 and 5 GHz

      Beanforming enabled

      MIMO -> Set to Enabled

      Preamble -> Reset to short on both

      CTS/RTS is 2341 0n 2.4

      CTS/RTS is 2345 on 5

      Has Power at 50% on 2.4 ->100%

       

      No Armor

      No Daisy Chain

      No Fast Roaming

      No IPv6

      No coexistence

       

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).


      My Setup (Cable 900Mbps/50Mbps)>CM1100>Orbi RBK50 v2.5.1.16 and Orbi RBK853 v3.2.11.2(AP Mode)
      Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK852, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
       
      Rebooting...
       
       
      • FURRYe38's avatar
        FURRYe38
        Guru
        Jun 17, 2020

        Has a factory reset and setup from scratch been performed since last FW update?