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Forum Discussion
RBR50 Flashing White light
Lost power yesterday and the router stopped working (no power surge, it's on a UPS). Now, it continually flashes the white ring on top. The power light on the back is green. Have confirmed that the modem is working. I've attempted the factory reset (putting a paperclip in the reset hole, waited for the power light to turn amber - never did). I'm stuck. At this point, I'm extremely disappointed in Netgear. We are 4-6 weeks out of warranty and it looks that I will need to pay $$$ for tech support. I can't believe that a $300 system only works for a year. Any suggestions? Tech novice here so I don't have the capabilty to do anything drastic. Thanks!
11 Replies
Etmom1 wrote:
Have confirmed that the modem is working.
What is that modem?
Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
Thanks - I tried that several times and it did nothing. The Router keeps flashing white ring.
- Was your Orbi's network cable protected as well? A sugre can come through network cable as easy as through power. That could affect and damage the Orbi's ports.
Make sure orbi is off.
Unplug the router leaving the power supply plugged in for a good 3 minutes.
Hold in reset button, plug in power supply and turn on orbi still pressing reset. Do not let go until you see a red power light. Let go of reset and the power light should turn green and top light flashing while.
Reinstall orbi.Tried this and still flashing white ring.
Will you please clarify a couple of things for me:
You said "Unplug the router leaving the power supply plugged in for a good 3 minutes". If I unplug the router how can I leave the power supply plugged in? Did you mean leave it unplugged for a good 3 minutes?
"Let go of reset and the power light should turn green and top light flashing while" The top continues to flash white so nothing happens. Am I missing something?
Thank you!
Etmom1 wrote:Will you please clarify a couple of things for me:
You said "Unplug the router leaving the power supply plugged in for a good 3 minutes". If I unplug the router how can I leave the power supply plugged in? Did you mean leave it unplugged for a good 3 minutes?
"Let go of reset and the power light should turn green and top light flashing while" The top continues to flash white so nothing happens. Am I missing something?
Thank you!
Leve the end of the power supply to the router plugged in, and the end that goes into the socket unplugged
Hold the reset button in while powering up. Do not stop holding in the reset button until the power light turns red. Then let go of the reset button. If successful, the power light will turn green and the top white light will flash. Now you are ready to configure.
Reset the ISP modem, plug a network cable from the ISP modem into the WAN port of the ORBI and run the app to configure as new. The white light is going to flash until you setup the Orbi again.
