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Forum Discussion
RBR50 internet connection disappears when connecting to other satellite
I have an RBR50 mesh system with 2 satellites as router setup.
When my computing device is connected to one of 3 appliances (main unit as well a satellite), I have fast and stabile internet connection.
If I move my laptop, smartphone, or iPad to another location in my house with the result the mobile device has to switch over to another satellite, my internet connection disappears although the wifi connection still exists.
My iPhone XsMax and my iPad 2020 needs a switch to airplane mode, my Macbook Pro A1708 needs a reboot for having internet connection again.
When I setup my RBR50 as an access point and disable the router function, this problem is gone.
Does someone know how I can solve this? I'm not familiar with this Orbi's settings.
Thanks!
Gert
6 Replies
1. what modem/gateway is it connected to?
2. how is that modem/gateway setup?
3. what firmware is on the router and the satellites?
4. How are the satellites connected to the router? Using a wired backhaul? Wilreless backhaul? and if wired, what switch are they running through?
1. Belgian Telenet modem Docsis 3.1
2. What do you exactly mean with this? Coax cable enters this modem. Wifi disabled, LAN directly connected to RBR50. Telenet modem is further in his default settings.
3. Router V2.7.3.22, both satellites are on V2.7.3.22 as well
4. The satellites are connected through a wired backhaul, using a 16 port TP-Link switch TL-SG1016D
Beeldbuisje wrote:
1. Belgian Telenet modem Docsis 3.1---what model? saying who have and that its a docsis 3.1 doesn't tell us much.
2. What do you exactly mean with this? Coax cable enters this modem. Wifi disabled, LAN directly connected to RBR50. Telenet modem is further in his default settings.---disabling wifi doesn't disabling router. if its a combo device you could be in a double nat still.
3. Router V2.7.3.22, both satellites are on V2.7.3.22 as well
4. The satellites are connected through a wired backhaul, using a 16 port TP-Link switch TL-SG1016D
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
