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sweerik's avatar
sweerik
Aspirant
Sep 23, 2022

RBR50 looses internet connection

RBR50 with firmware 2.7.4.24 and 3 RBS50 and 1 RBW30 satellites looses internet connection intermittently.

 

Local wifi and satellites works fine but the router just stops to be connected to Internet. LED indicator turns PINK.

 

Reboot and power off doesn't solves the problem, Only a reset on router and a fresh installation of router brings internet back.

 

Problem started September 6'th and has required a hard reset and installation approx once a week. Previous years very stable without problems.

 

No changes in ISP configuration, excellent support with no problems identified. Fiber. Internet phone on separate IP works well, as well as temporarily switching to a Netgear Nighthawk router. The problem seems to be with Orbi RBR 50 router.

 

Any suggestions? Any changes to settings? Firmware problem?

 

Thx

16 Replies

  • Is Orbi in Router or AP Mode? What is the make and model of the ISP router to which Orbi router (RBR50) is connected?
    • sweerik's avatar
      sweerik
      Aspirant

      Routermode. 

       

      Fiber box Icotera Model: i6405-50

      • ekhalil's avatar
        ekhalil
        Master
        Please use the web GUI (orbilogin.com) and tell us what settings you have under >> ADVANCED >> Setup >> Internet Setup
  • hello,

     

    last week my router+ sattelites did also update to the new firmware version now 1 a 2 weeks later i have a comparable problem like you

     

    my satelites works fine but my router stops working the wifi of the router/base doesnt work anymore and plug the cable direct in the router/base doesnt give ethernet also

     

    is this a software problem?