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Forum Discussion
Rbr50 no internet connection issue
Getting following issues every time I enter home. WiFi does not connect itself and when I try explicitly it shows me WiFi but gives this message of no internet connection. I have installed this system...
Inboxsga wrote:
........ Working fine with wired devices and other device always at home. Only issues is the phones as we move out and come back to WiFi.
To me this seems like double NAT issue. If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,