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jenc's avatar
jenc
Follower
May 03, 2021

RBR50 no internet connection

I recently set-up my Orbi RBR50. My mobile devices are connected with internet, but my laptop joins the network but has no internet connection. Any help appreciated. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 03, 2021

    What modem/gateway is it connected to? 

    What firmware is on the router? 

  • Madisenorn's avatar
    Madisenorn
    Aspirant
    May 04, 2021
    @PrepaidGiftBalance wrote:

    I recently set-up my Orbi RBR50. My mobile devices are connected with internet, but my laptop joins the network but has no internet connection. Any help appreciated. 

    Connecting to the internet does not require a firmware update. Depending on which firmware is installed on the Orbi, there may reasons to update firmware, but "connecting" is not one of them.

     

    Perhaps a little more information will help clarify the situation.

    The Orbi was working previously, and nothing has changed?
    The general recommendation is to do this:
    Power off the Orbi and the ISP modem.
    Ensure that the ethernet cable goes from the Orbi yellow (WAN) port to the modem.
    Power on the modem and wait 2-3 minutes until it stabilizes. (Yes, computers are not speedy.)
    Power on the Orbi and observe the "ring lights" at the top in the context of these instructions:
    https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean