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RBR50: no internet for new device that connects to Orbi (other devices work fine on the same network
Hi all, I have an Orbi RBR50 router, no satellite. The router works fine. However, whenever there is a new device connects the the network, all the existing devices work fine, but the new device shows that it connects the router but there is no internet connection. I have tried to power cycle the modem and the router multiple times but still have the same problem. Updated the new firmware, power cycle again, still same problem. My setup: Motorola sbg6850 (modem) --> router Orbi RBR50 The modem has built in router but I don't use it because it's old and not reliable. The modem's wifi is NOT disable (don't know if it would interfere because everything else works just fine). Any taker? Thank you in advance :)
Anyway, I follow the instruction as it said in this youtube clip (https://www.youtube.com/watch?v=JMOOayRplI4) and it works. I follow the solution #2. Thank you so much CrimpOn.
8 Replies
There is a setting on the Orbi web interface (http://orbilogin.net), on the Advanced Tab, Security, Access Control
There is an option to set "Access Control" to on or off, and when "on" there is a setting for
New devices ARE allowed or new devices are NOT allowed.
Can you please check this setting?
Thank you for your reply. The setting is good, however, I was playin around with the setting of the internet on the PC. I changed the IP settings/assignment to Manual with IPv4 DNS to 8.8.8.8 and 8.8.4.4, which it worked. Then I checked the internet speed and it's slower than the other devices. I read on Google and someone recommedned 1.1.1.1, which I switched and it doesn't work :( I feel so bad about it. Now I change it back to 8.8.8.8 and 8.8.4.4 but it still doesn't work. Any recommendation on what to do next??? Again, thank you
This is a strange situation. When a device asks for an IP address using DHCP, ordinarily the Orbi returns the IP address of the Orbi for the DNS server. That way, all devices connected to the Orbi query the Orbi for DNS, which the Orbi "caches". When a request comes in for an address not in the cache, the Orbi requests it and stores it in the cache. Since so many DNS ruquests are repetitive, this save a huge amount of internet traffic and is also much faster. (for example, "Where is facebook.com? Where is google.com? over and over again.)
The user has the option to do two things: (1) they can often set a specific device to use a different DNS server, such as Cloudflare (1.1.1.1) or Google (8.8.8.8). Here's a list of the "top five": https://www.techradar.com/news/best-dns-server This means the device totally bypasses Orbi's DNS system. (2) They can control which DNS server Orbi uses. When Orbi gets its public IP address from the ISP using DHCP, the ISP supplies the IP of DNS servers (which, of course, are part of the ISP network). The Orbi can be set to ignore that advice and use any other DNS server. Mine, for example, is set to use my own "Pi-hole" DNS which blocks advertising and tracking sites.
Both 1.1.1.1 and 8.8.8.8 are valid DNS servers.Millions of devices use them constantly.
Can you explain the meaning of "setting is good." Is Access Control "on" or "off"? Are new devices "allowed" or "blocked"?
