This system is a disappointment, I tried to sign into the community, but can barely stay online long enough to do it. Then, I signed in three times, and immediately receved the message that my session timed out. One of my satellites stopped functioning. I made 5 calls, spoke to 5 different people, and spent over 2-1/2 hours on the phone, trying the same things over and over, until it was finally agreed that my satellite needed to be replaced. On the third call, I started mentioning than my system wouldn’t stay connected to WiFi. Now, I have to reconnect every few minutes. The system worked great for about 4 months, now is barely functional. I googled this problem, and it appears that many have the same complaint. I’ll be fortunate to stay online long enough to publish. We have a larger home, and this seemed to be the best mesh system to cover the square footage. Is anyone in the community having the same trouble? Any solutions?

Thanks for your response. I have an Arris modem. When I started having problems, Comcast told me I had to be in bridge mode. That didn’t help matters. I got notice this morning that there was a firmware update for Orbi. I did the update, turned off bridge mode on the modem, and changed router mode to MP. Not sure if this is the entire solution, but I’ve been online for over two hours with no interruption. The longest in over a week. Fingers crossed.

Hi dnh3155 Please be informed that firmware v2.2.1.212 and v2.3.0.32 are now available on our support site https://www.netgear.com/support/product/RBR50.aspx#download Regards, Blanca Community Team

Ok, I am a sucker for innovation. So I went ahead with the RBW30 FW upgrade. Pleased to say the chk file was fine and it installed. All items on my network are now at their newest FW. I think it is wise of them to await feedback this way. I can see the fun of manually upgrading if you know what you do. But the biggest criticism of Netgear from customers has been that upgrades are complicated and adding extra satellites to the network can be cumbersome. Anyway, no complaints here. Cheers!

Thank you Chuck. Happy to feedback in the next few days if any hiccups. If you don't hear from me it is because I am busily surfing LOL.

Can you please give use more information about your setup so we can try to help: What ISP modem/router are you using? Is Orbi in Router or AP Mode? What wired and wireless devices do you normally have connected to Orbi? What wifi channels are you using in Orbi and how does the wifi radio look like in your surrounding?

RBR50 Problem | NETGEAR Communities

25 Replies

ekhalil
Master
Feb 24, 2019
Can you please give use more information about your setup so we can try to help:

What ISP modem/router are you using?

Is Orbi in Router or AP Mode?

What wired and wireless devices do you normally have connected to Orbi?

What wifi channels are you using in Orbi and how does the wifi radio look like in your surrounding?
- Chuck_M
  Mentor
  Feb 24, 2019
  Did your original ISP modem have a wireless capability? Is it still there? What is the make/model of it.
  
  Probably a simple solution to your issue, so although frustrating, there is hope.
  - dnh3155
    Tutor
    Feb 24, 2019
    Thanks for your response.
    
    I have an Arris modem. When I started having problems, Comcast told me I had to be in bridge mode. That didn’t help matters. I got notice this morning that there was a firmware update for Orbi. I did the update, turned off bridge mode on the modem, and changed router mode to MP. Not sure if this is the entire solution, but I’ve been online for over two hours with no interruption. The longest in over a week. Fingers crossed.

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RBR50 Problem