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Blaise123's avatar
Blaise123
Follower
Apr 07, 2020

RBR50. Wi-Fi signal dropping

My Wi-Fi signal has been dropping a few times a day for a few minutes . We have been using it much more heavily the last 2 weeks . It usually self heals in a few minutes . Occasionally  it does not come back and I need to reset the  Orbi devices 

 

II have 400 MB/s internet coming in.  Is it possible that there is a problem with the number of concurrent devices , we can have 8 to 15 devices logged in 

 

any thoughts ?

 

 

 

2 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 07, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update? If not, try this...
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
    https://www.youtube.com/watch?v=ePZSc7vnRlQ

    • Retired_Member's avatar
      Retired_Member
      Apr 07, 2020
      FURRYe38 wrote:

      What Firmware version is currently loaded?
      What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

      What is the size of your home? Sq Ft?
      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

       

      Has a factory reset and setup from scratch been performed since last FW update? If not, try this...
      https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
      https://www.youtube.com/watch?v=ePZSc7vnRlQ

      You could simplify this by only asking What Firmware version is currently loaded?