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Forum Discussion
Rbr50
Hi, I bougth a wifi router rbr50 withbsatelite a couple of weeks ago. And i cant't get my wifi to work properly, i am still connected to my wifi network. But i loose my internet connection occatina...
I have the internet disconnect problem too. And I'm glad, Hector0125, that Netgear's working on another firmware update. FYI, v1.12.0.18 is still available on the download page. Maybe it was removed temporarily when you checked.
Either returning your Obi system (if you've run out of patience), or just waiting for a new update seem to be our only options. It's been over a 40-minute wait each time I've tried to get through to tech support. In one session, the support person had me factory reset (only the router, not the satellite), and the only change she had me make was to the MTU setting, from 1500 to 1450. The Obi interface said I had internet, so I signed off thinking all was now well. Well, I never was able to get on the internet until I changed the MTU back to 1500. So, y'all, don't do that!
ALSO... I opened a support ticket, we had one back-and-forth, and they've been totally unresponsive ever since--more than 10 days. I'm just blowing through my 90 days of tech "support", at this rate.
RBR50/RBS50
only option if youre having issue is to downgrade to 1.11.0.20 - a shame really as when downgraded it performs awesomely! Not everyone is a tech/geek so I'm sure orbi is losing tons of customers (plus even tech geeks have better things to be doing than to worry about....a stable router after paying so much for one!) Dont waste 40 minutes on the phone for support - the downgrade can be done in a few minutes and is not too bad really (see page 5 of this thread - and it's comments: https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/td-p/1320421)