NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TFORREST's avatar
TFORREST
Guide
May 06, 2020
Solved

RBR50

I purchased an ORBI almost 2 years ago and it's working great.  I have Router Firmware Version V2.5.1.8 installed.

I recently installed the ORBI apps on two of my Android products and noticed that not all of my connected devices were displayed, even though they are connected to my network.  I logged into the orbilogin.com site on my PC and verified that not all connected devices are shown, even though they were displayed previously.  I rebooted three of the devices, they all connected to the network, but they still didn't show up as connected devices even after clicking Refresh in the Orbilogin Attached Devices page.

Again, all of my devices are able to connect to the network, but many of them are not displayed as Connected Devices.  Is this an issue with the latest firmware update?

  • TFORREST's avatar
    TFORREST
    May 10, 2020
    tomschmidt wrote:

    TFORREST if upgrading to v2.5.1.16 fixed your issue, then please mark this as resolved.

    Hi, I downloaded the update, but it didn't install.  I tried contacting Netgear tech support, but that was a waste of time.

    Actually, I am just happy to learn what the problem was regarding my Connected Devices, so I can wait for the update to be pushed...no big deal.  Everything works fine with the Orbi, that is the most important thing.

8 Replies

  • tomschmidt's avatar
    tomschmidt
    Virtuoso
    May 06, 2020

    The v2.5.1.16 firmware release should fix this problem for you.  It includes some fixes for the device listings.  I have been running v2.5.1.16 for 5 weeks.

    • TFORREST's avatar
      TFORREST
      Guide
      May 07, 2020
      tomschmidt wrote:

      The v2.5.1.16 firmware release should fix this problem for you.  It includes some fixes for the device listings.  I have been running v2.5.1.16 for 5 weeks.

      Thank you for your prompt response.  I actually checked for an update prior to writing my post and received the following:  "No new firmware version available."

      I just did another check with the same result.  Do you have an idea when they'll push .16 out?

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 07, 2020

        You are caught up in the Netgear "firmware update conundrum".  2.5.1.16 is available on the Netgear support web site for those who wish to download and install manually.  They have not as yet made the Orbi web interface or "app" aware of it.

        https://www.netgear.com/support/ Enter the model number and then select "Downloads".