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Forum Discussion
RBR50V2 constantly dropping connections
I have 2 satellites on my system that I purchased in March 2020. About 3 or 4 months ago June/July 2022 the Satellites started starting signals from hard wired devices. We have a large home, and the satellites and the main units have been in the same spots for over a year since moving with no issues. I have tried everything I have read to fix the issue. Just some small examples of which are a full factory reset, tried putting everything on WiFi only no hardwire. Tried moving satellites closer and further away. Even tried just one satellite. And I tried all the different settings on my Orbi. The only partial fix I have found is shutting down both satellites. Then it only drops some devices from the system. I am very frustrated spending so much money on a system that only lasted a little over 2 years. We work from home so this is a need to have good internet. I am now in the process of getting a Nighthawk AX5400 with WiFi 6. Before getting the Orbi I always used Nighthawk routers so I am going back to that. I will keep the main Orbi as a backup but I don’t see I would waste that much money again on an Orbi. If someone else has any ideas on how to fix my Orbi issues I will try it and return my Nighthawk to Costco.
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.How many devices do you have connected to the system?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Traffic Meter, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 64. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless SettingsOne User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M9701. what modem/gateway is the router connected to?
2. what actual firmware version are you on?
3. have you tried reinstalling the firmware to the satellites/router and then doing a factory reset? If somethings corrupt, a reset only removes settings versus reinstalling the firmware might over write the corruption issue.
