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Forum Discussion
RBR550 Streaming Device falls in and out of network
I have an Orbi RBR50 with a main router and two extenders. I use an audio streaming device, Cambridge Audio MXN10 (and sometimes a Blusount Node) that operates as a dedicated music streamer, which pulls audio services from (eg) Qobuz (or Tidal).
For it to work, my phone (which operates the system) needs to be on the same network as the streaming device. This will allow me to either control my device with my phone, or to use the Qobuz app and cast the signal to the device using Chromecast.
However, the connection goes in and out. There are times when the dedicated app doesn't connect to the streamer, and when that happens I will also not be able to use Chromecast.
Tech support at Cambridge Audio suggests that the phone and the device may be on what are functionally two different "lines",.even though they are clearly both on the same wifi network.
How can I guarantee that my phone and my device can talk to each other on the same line?
As a side question, I cannot log into the Orbi app. After 20 seconds it says "Your request timed out", and doing a full power cycle of my modem and router did not help.
4 Replies
jaybeedee wrote:
Tech support at Cambridge Audio suggests that the phone and the device may be on what are functionally two different "lines",.even though they are clearly both on the same wifi network.
If the Orbi 'app' or the Orbi web interface Attached Devices page show both devices as connected with IP addresses in the same LAN subnet (usually 192.168.1.x or 10.0.0.x), then Tech Support is incorrect. This is the very definition of being on the same "line".
Thank you very much for this diagnostic lead. I have two obstacles in working with it.
1) I can't sign onto the Orbi app. Every effort leads to a "Your request has timed out" error message in five seconds. Do you (or anyone) have any advice on fixing this. In Netgear's infinite arrogance, there is NO access to direct help on this issue.
2) Once I get in, I will have to see how well I can check on the individual IP addresses. I'm pretty good technically, but this may be a little above my expertise (TBD).I was suggesting to use the Orbi web interface, with a web browser on something with a larger screen than a smartphone (such as a computer, laptop, or tablet). Connect to the Orbi system as usual (Ethernet cable or WiFi) and open a web browser to http://orbilogin.net (see page 98 of the User Manual):
https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
The smartphone running the streaming 'app' should appear on the list of Attached Devices as well as the streaming device.
