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RBR850 3.2.17.12 not working
Hi - I received an email from Netgear that there is a firmware upate for my RBR850. I have tried to update through the Orbi app (no firmware updates available at this time), through Chrome (no firmware updates available at this time) and manually (it fails).
It even says on the Netgear site, on their product page that 3.2.17.12 is the most recent firmware.
I cannot update past 3.2.16.22_1.4.9.
What is going on?
Thanks
LEIP
Welcome to the wonder world of Netgear firmware updates. Announcements from Netgear of new firmware, but "No new firmware available." My opinion is that I would wait until the Orbi firmware update page offers to install new firmware.
BUT... If you really, sincerely, (can't live without it), want to install 3.2.17.12, then these are the steps:
Navigate a web browser to the the Netgear support site: https://www.netgear.com/support/
Enter the model number for your system (RBR750 or RBR850)
Click on "Downloads".
Click on the Down Arrow.
Click on "Release Notes to bring up the firmware download page.
Download both the satellite and the router zip files.
Unpack (unzip) to get the actual firmware images and remember where they are.
Connect a web browser to each of the satellites by IP address (same credentials as the router "admin" and password).
Select Firmware Update.
Browse to the img file for the satellite.
After the update is finished, the satellite will reboot.
Repeat on any other satellites
Last, connect to the Orbi router web interface.
Navigate to the Advanced Tab, Administration,
Select Backup Settings and copy the router settings to your computer
Select Firmware Update.
Click on the "Manual Update" tab.
Browse to find the router img file and perform the update.
The router will reboot once the update is complete.
Whew! All done.
9 Replies
Same issue here with my RBR750, can someone please clarify?
Welcome to the wonder world of Netgear firmware updates. Announcements from Netgear of new firmware, but "No new firmware available." My opinion is that I would wait until the Orbi firmware update page offers to install new firmware.
BUT... If you really, sincerely, (can't live without it), want to install 3.2.17.12, then these are the steps:
Navigate a web browser to the the Netgear support site: https://www.netgear.com/support/
Enter the model number for your system (RBR750 or RBR850)
Click on "Downloads".
Click on the Down Arrow.
Click on "Release Notes to bring up the firmware download page.
Download both the satellite and the router zip files.
Unpack (unzip) to get the actual firmware images and remember where they are.
Connect a web browser to each of the satellites by IP address (same credentials as the router "admin" and password).
Select Firmware Update.
Browse to the img file for the satellite.
After the update is finished, the satellite will reboot.
Repeat on any other satellites
Last, connect to the Orbi router web interface.
Navigate to the Advanced Tab, Administration,
Select Backup Settings and copy the router settings to your computer
Select Firmware Update.
Click on the "Manual Update" tab.
Browse to find the router img file and perform the update.
The router will reboot once the update is complete.
Whew! All done.
Thank you - I appreciate this.
NG didn't put v12 up on the update services for Orbi AX. Only for manual download and installation.
Avoid using Chrome browser. Try IE11, Edge, Firefox or Opera.
Be sure to unpack the .zip files.
Please visit and post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-axGood Luck.
LEIP1 wrote:Hi - I received an email from Netgear that there is a firmware upate for my RBR850. I have tried to update through the Orbi app (no firmware updates available at this time), through Chrome (no firmware updates available at this time) and manually (it fails).
It even says on the Netgear site, on their product page that 3.2.17.12 is the most recent firmware.
I cannot update past 3.2.16.22_1.4.9.
What is going on?
Thanks
LEIP
