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BooleanVariable's avatar
BooleanVariable
Aspirant
May 14, 2022

RBS40V stops streaming music suddenly but shows connected in Alexa app

I have see an older post on this, but this issue did not appear to get resolved.   In many reviews I also see frustration with the Alexa Functionality of the RBS40/50V .     I have the newest firmware as of 5/14/2020 and my Satellite will operate on voice commands to Alexa.   However when I ask it to stream music, Alexa will respond and the music will identify the selected provider (Amazon Music, I Heart Radio, etc) and the genre/title.  Music will start and play for maybe up to 15-30 seconds and then just stop.

 

I have deregistered from Alexa and re-registered

I have resynched the Satellite

I have powered on/off both the Router and Satellite to reset the connection.

I have upgraded the firmware

 

The device mesh does have Armor and Circle enabled.

 

At one time it would stream just fine, just the volume would go crazy (as well documented elsewhere).   I finally got that under control last year and now it just won't stream.

 

Any thoughts other than to just chuck the Alexa functionality?

 

 

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6 Replies

  • BooleanVariable's avatar
    BooleanVariable
    Aspirant
    May 14, 2022

    Sorry, error in my post...firmware is up to date as of 5/14/2022.   Typing too fast.  

     Model NameDevice NameCurrent VersionStatus
    RouterRBR50RBR50V2.7.4.24No new firmware version available.
    SatelliteRBS40VOrbi Satellite-1V2.6.2.8No new firmware version available.
     
    • BooleanVariable's avatar
      BooleanVariable
      Aspirant
      May 14, 2022

      I have now access the debug page on the RBS40v and also made sure the touchboard and DSP firmwares are still up to date.

      Fun Fact, you also have an admin page for the RBS40v that is different than your main admin page.

      Basic Information

      Firmware Version: V2.6.2.8_1.0.1

      Touch Board Version: 27

      Dsp(Cx) Version: V6.178.0.8

      CPU Load: 35.52%

      Memory Usage(Used/Total): 175 MB/484 MB

      System Uptime: 0 days 01:43:37

      Hop Count: 1

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        May 16, 2022

        Hello BooleanVariable,

         

        I understand that you were having issues with the connection stability of the RBS40V. Are you still having these issues after ensuring the firmware version of the Touch Board and the device?

         

        Best,

        Kevin

        Community Team