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Forum Discussion
RBS50 Satellite constantly flashing white
I've got an Orbi RBR50 router with two satellites, one connected to the router by 5G wireless and the other by ethernet cable. It's worked satisfactorily for the 4+ years I've had it but I recently noticed poor coverage in the area served by the wired satellite and the router's web UI showed the wired satellite as "disconnected". After checking the ethernet cable was secure at both ends I tried powering off the satellite. When I powered it up again the ring began flashing white indefinitely. I tried again, this time powering down for several minutes. No change. Tried the reset switch but that doesn't seem to do anything: the ring continues to flash white (thought it was supposed to turn amber) no matter how long I keep the reset button pressed (tried 20+ secs). Tried rebooting the router (which has Firmware Version V2.7.4.24, long time since last change) but still no connection to the problem satellite.
I don't know for sure how long the satellite has been disconnected I had to reset the router a couple of weeks ago because WiFi became flaky everywhere but after that everything seemed OK again. I'm fairly sure I checked that both satellites were showing as connected at that time.
Any suggestions?
7 Replies
How is the one RBS ethernet connected to the RBR? Directly behind the RBR or is there a LAN switch or patch panel in between them?
Bring the RBS to same room as the RBR and see if you can sync it using the RBRs web page Add Satellite feature. Turn OFF the other RBS.
If and when you can get the RBS to connect, might update FW on the RBS first, then RBR lastly:
Apologies for seeming to ignore this response, I thought the forum sent email notifications about responses but I didn't receive one.
The failed RBS was wired to the RBR with a single ethernet cable, a direct connection with nothing in between. I have since moved the good satellite (a secondary that was covering a less important area) in place of the bad one. The good one is working fine in that location either with ethernet or 5G backhaul.
I can't re-sync the bad satellite. The instructions say to press the satellite's sync button when its ring LED lights solid white after a couple of minutes, but that doesn't happen. No matter how long I wait it continues flashing white, never going solid. It's the same whether or not the satellite is next to the router.
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Try a factory reset on the bad RBS, press the RESET Button for 15 seconds then release. Give about 5 minutes then use the Add Statellite feature seen on the RBRs web page to re-add the RBS to the RBR. Do this with the GOOD RBS turned OFF and the BAD RBS in the same room with the RBR. Use no ethernet cable for this. Let the RBS attempt to connect wirelessly.
