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Forum Discussion
RBS50 Satellites no longer connected to internet
I've been using the RBR50 and 2xRBS50 Satellites for probably 5 years with no issues at all. Yesterday, the 2 satellites just suddenly stopped working. Devices were able to connect to them just fine, but an internet connection didn't exist. Powering them both down and using the RBR50 uniquely provides a workaround. Troubleshooting so far with no success:
- Restarted both Satellites & Router
- Reset to factory and Re Sync'd both Satellites
- Firmware is up to date on all 3 (V2.7.4.24)
- Modem is Model: Motorola BGW210-700. Has also been restarted
I'm unsure what to do at this point. Any help would be appreciated
3 Replies
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
gteafor wrote:
Powering them both down and using the RBR50 uniquely provides a workaround. Troubleshooting so far with no success:
- Restarted both Satellites & Router
- Reset to factory and Re Sync'd both Satellites
- Firmware is up to date on both
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Thanks michaelkenward
I have updated my post with your suggestions, appreciate that.
I've also tried the shut down and start-up, in the order you mentioned with no luck
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.Try option #2 first...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Try disabling the following and see:
Armor, Circle, Traffic Meter.
