NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBS50 show false "not connected" on PC app but not on Android mobile app
My Orbi base unit RBR50 shows the satellite as DISCONNECTED. Only device hard wired to it is a ROKU box. The Roku works!
However, when I login to the admin portal on my Android phone, the Satellite shows "Connected". It's obviously Connected because I can watch programs via my Roku.
Any thoughts?
It turns out that the Satellite needed a firmware update but that message didn't show up when I first logged into the admin portal on my PC. However, when I logged in on my phone the Satellite was “ connected” but with an update message. I did the update and all is OK now.
Thank you for your reply!
2 Replies
gaingolfer wrote:My Orbi base unit RBR50 shows the satellite as DISCONNECTED. Only device hard wired to it is a ROKU box. The Roku works!
However, when I login to the admin portal on my Android phone, the Satellite shows "Connected". It's obviously Connected because I can watch programs via my Roku.
What is the firmware version on the Orbi router and satellite? Connection status is one area where people report "strange things" from some firmware releases.
It turns out that the Satellite needed a firmware update but that message didn't show up when I first logged into the admin portal on my PC. However, when I logged in on my phone the Satellite was “ connected” but with an update message. I did the update and all is OK now.
Thank you for your reply!
