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Forum Discussion
RBS50 v2 random reboots
Hello, I have an RBK50 v2 (one router, and a single satellite, both on firmware v2.7.4.24). My ISP is Spectrum, I bought my modem Arris SB6183 in Dec 2021.
I've had the Orbi system since May 2022, and all was well until last week. The satellite reboots, often, devices connected to the satellite lose connection (there's an old router connected to the satellite that loses connection to the internet). The satellite reboots/disconnects even if it's close to the RBR50. Wired or not.
I've factory reset both the RBR & RBS twice in the last few days. The first time I reset, the system, I rolled back to an older firmware for the day, and uptime was great (/debug.htm). Overnight, the system auto-updated firmware and its back to random reboots.
If it matters, I've left most settings in it's default state. Beamforming, MU-MIMO, and Fast Roaming are un-ticked. Daisy-chain is ticked on, as it was defaulted on. Turning Daisy-chain off made no difference.
I appreciate any help, thank you for reading.
2 Replies
I have had the same Orbi system connected to Spectrum since 2016. In all that time, the satellite has never spontaneously
- Dropped the connection to the router, or
- Rebooted.
I "feel your pain" because this is simply not supposed to happen - ever. Some questions:
- What is the symptom that alerts you to this happening?
- Does it ever resolve by itself? i.e. the connection comes back without any action being taken?
- Does any message appear in the log file around the time that this happens?
HeyB wrote:
Beamforming, MU-MIMO, and Fast Roaming are un-ticked. Daisy-chain is ticked on, as it was defaulted on. Turning Daisy-chain off made no difference.
None of these settings should have any bearing on the problem. In general, it is marginally better to have them on in 2023 because so many devices now support those features (which they did not support back in 2016 when the product was first introduced.) But then, it's not supposed to happen at all... so this isn't much help.
I would be tempted to wonder about reliability of the power supply. Maybe a loose plug or something. Not likely, but then....?
Yes, the RBR50 product has never been updated to give customers the option of preventing automatic firmware updates (which Netgear finally did on the more recent products) It is possible to prevent the router from doing an automatic firmware update, as this internet resource describes:
If you block firmware updates and the problem still occurs, then it must be something else.
Hello, thank you for the reply.
CrimpOn wrote:- What is the symptom that alerts you to this happening?
- Does it ever resolve by itself? i.e. the connection comes back without any action being taken?
- Does any message appear in the log file around the time that this happens?
I have an old router (tp-link, set to AP mode), wired to the satellite. The TPLink sits in the garage, wired to the TPLink is a ReoLink camera, so when the satellite reboots/restarts/misbehaves, the Reolink camera loses connection and doesn't display anything.
The satellite does come back online, does the normal booting up process and the Reolink camera eventually comes back online. And then the cycle repeats itself sometimes within minutes, something hours.
I don't see anything in the log file, I've reduced some of the items in the log file so I can better read it.
I would be tempted to wonder about reliability of the power supply. Maybe a loose plug or something. Not likely, but then....?
I thought about it too, I figure I'd switch the RBR's power supply with the RBS's and see what happens. Right now it's got an uptime of 03:36:47, so I may tinker with the power tomorrow and see if I notice a difference. I did turn on beamforming, etc, my phone was sluggish before, better now. 🙂
Thank you for your time and assistance.
