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RBS50v2 satellite stuck on 2.4Ghz.
Hey, so recently I noticed a huge dip in performance in the upstairs of my home, where the RBS50v2 satellite is. I pay for 200 Mbps from WOW (I know its a terrible ISP). I get around 220 Mbps downstairs where my router is. Whenever I am connected to my satellite I barely get 70 Mbps. I did some digging and found out the cause is most likely that the satellite is on a 2.4Ghz channel instead of its dedicated 5Ghz channel. The router is an RBR50v2, I just recently started having the problems once my support ran out... I've tried to figure out why or how it is on the 2.4Ghz but I can't find anything. Any help is appreciated! I am tech savvy but I do not know much about networking. The satellite is wireless and uses Backhaul, the status is good. I have 1 wired connection from the satellite and have around 6-7 wireless devices.
Power cycling and moving the satellite further away seemed to fix the issue!
7 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026What Firmware version is currently loaded?
V2.5.1.16
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I have a NetGear router, CM1000 is the model#What is the size of your home? Sq Ft?
~2200 sqft, 2 floors.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerThey're roughly 10-20 ft away going through 2 walls and up 1 floor.
What channels are you using? Auto? Try setting manual channels 1, 6, or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors nearby? If so, how many?
~10 neighbor wifi connections that reach my house. Channels seem to be good.Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Armor, Circle, Daisy Chain, Fast Roaming, IPv6, and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s)."They're roughly 10-20 ft away going through 2 walls and up 1 floor." This is too close between the RBR and RBS.
ris wrote:I did some digging and found out the cause is most likely that the satellite is on a 2.4Ghz channel instead of its dedicated 5Ghz channel.
Perhaps it would be worth confirming this conclusion. Open a web browser to http://orbilogin.net/debug.htm
When the page opens, check the box: "Enable Telnet"
Open a telnet program and connect to orbilogin.net
(Windows has a telnet clienet that can be enabled from the Control Panel, Programs and Features, Turn Windows Features on or off.
I use the free program PuTTy. There are telnet programs for Mac, Apple, and Android)
Enter this command: satelliteinfo wifi
The output should look something like this:
root@RBR50:/# satelliteinfo wifi
{
"mac address" : "A0:04:60:xx:xx:xx",
"hop" : "1",
"bridge mac" : "A0:04:60:xx:xx:xx",
"backhaul conntype" : "5GHz",
"backhaul rssi" : "-71",
"backhaul macaddress" : "A0:04:60:xx:xx:xx",
"backhaul phytxrate" : "975",
"backhaul phyrxrate" : "780",
"backhaul parentmac" : "A0:04:60:xx:xx:xx"
}Notice my Orbi says the backhaul conneciton type is "5GHz" and the transmission/reception rates are 975 and 780.
What does your Orbi report for the backhaul connection?
Power cycling and moving the satellite further away seemed to fix the issue!
