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Forum Discussion

jody_lentz's avatar
jody_lentz
Guide
Nov 12, 2023

RBS50v2: the blue ring is lit but the app says the router can’t find the satellite

I am adding a satellite to my RBR50 network but it will not sync. I’ve walked through the setup on the Orbi app - The blue ring is lit but the app says the router can’t find the satellite. The blue ri...
Installation
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Nov 12, 2023

hardwire the satellite into the router. 

Log into the router through the browser (not app) and check the firmware versions on the router and the satellite to see what each is on. 

See if you can update the satellite to be on the same version as the router. 

Or even just check in the GUI if its showing as connected. it couldn't be the first time the app didn't display properly

jody_lentz's avatar
jody_lentz
Guide
Nov 13, 2023

Thanks for your ideas plemans - but no luck.

Hardwired the satellite - the router found it but still won't sync.

Blue lights are lit on the tops of my two satellites but neither one will sync to the router.

Firmware versions match.

Extremely frustrated -- I'm about ready to eBay the whole setup and let Xfinity put their satellites in.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 13, 2023

    what firmware is on the router? 

    And on that specific satellite? 

    Can you hardwire a PC/laptop into the satellite and access it at 192.168.1.150? 

    did you try factory resetting the satellite (push and hold reset while powered on for up to 30 seconds) and then try hardwiring it in? Leave it hardware for about 10 minutes after the reset then attempt the sync

    • jody_lentz's avatar
      jody_lentz
      Guide
      Nov 13, 2023

      Both are on V2.7.4.24 -the notices on the app say the FW is up to date but it appears there is an update 2.7.5.4.

      Force a FW update?

      I don't have any devices that have an RJ-45 port and really don't want to buy yet another dongle.

      I'll try the factory reset on the satellite next.

      thanks for your help, plemans 

       

    • jody_lentz's avatar
      jody_lentz
      Guide
      Nov 13, 2023

      hard-Reset and hardwired the satellite -- it still won't sync.

      Attached screen grabs from the browser (which shows it connected) and the app (which shows it not).

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 13, 2023

        Are you able to follow FURRYe38 guide and log into the satellite? 
        If so, you can manually update it and then update the router.