RBS50v2 won't sync with RBR50 router: "Config Sync" issue

Thanks for replying. I used your instruction to update the firmware so that both the RBR50 router and RBS50 satellite are running off firmware V. 2.7.1.60. I then factory reset the satellite again. However, I'm still getting the same "Config Sync" backhaul message in the dashboard, and the satellite still won't sync to the router wirelessly.

Interestingly, I tried connecting the satellite to the router directly via ethernet and it worked just fine; the satellite appeared on the network map of the Orbi app, backhaul status changed to "Good," and devices started connecting to the satellite instead of the router. When I unplugged it and tried syncing wirelessly again, though, I continued to get the same errors above. So it seems like it's specifically an issue connecting the two wirelessly (which was the whole reason I bought this thing in the first place!)

---

FURRYe38 wrote:

The RBS needs to be at some version of FW as the RBR. 

What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite. Already have the same RBS FW version files downloaded on to this PC. 

Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR. 
 

---