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Forum Discussion
RBS50Y Is not a satellite only a connected device?
I have the RBK50 system router plus satellite (RBR50 and a RBS50) both on the latest firmware. I have beed trying to add an RBS50Y to the system. After two phone calls with Netgear support and two d...
I have an RBS50Y with an RBR50. It shows as a satellite in the connected devices screen and everything works as expected.
I added the satellite to my system using the WEB GUI, under Basic, Add Orbi Satellite. Is that how you added the satellite?
I would try the following in order:
Power OFF all Orbi units and bring them back up one at a time.
If that doesn't work, I'd try to reset the RBS50Y and add it again.
If that doesn't work, I'd reset the RBR50 and set it up again.
I would bring the RBS50Y close to the router when doing the setup.
Support had me do all of those. I never received another phone call back after their 'technical diffculties'. I think they just need to get you off the phone within a certain limit not to make the call ratio look bad.
Is the RBS50Y your only satellite connected to your RBR50 or do you have others? I'm beginning to wonder if the RBK50 (the kit) is bad. It is a refurb by Netgear that I purchased.