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Forum Discussion
RBS50Y Is not a satellite only a connected device?
I have the RBK50 system router plus satellite (RBR50 and a RBS50) both on the latest firmware. I have beed trying to add an RBS50Y to the system. After two phone calls with Netgear support and two d...
I have an RBS50Y with an RBR50. It shows as a satellite in the connected devices screen and everything works as expected.
I added the satellite to my system using the WEB GUI, under Basic, Add Orbi Satellite. Is that how you added the satellite?
I would try the following in order:
Power OFF all Orbi units and bring them back up one at a time.
If that doesn't work, I'd try to reset the RBS50Y and add it again.
If that doesn't work, I'd reset the RBR50 and set it up again.
I would bring the RBS50Y close to the router when doing the setup.
Support had me do all of those. I never received another phone call back after their 'technical diffculties'. I think they just need to get you off the phone within a certain limit not to make the call ratio look bad.
Is the RBS50Y your only satellite connected to your RBR50 or do you have others? I'm beginning to wonder if the RBK50 (the kit) is bad. It is a refurb by Netgear that I purchased.
I have an RBS50 as well.
If the kit is not defective in some way, the only thing I can possibly think of is maybe the reset didn't take effect. It is possible to think you reset the system without actually resetting it. A reset requires a very long hold of the rescessed button on the back of Orbi, until the LED blinks amber.
st_shaw wrote:
I have an RBS50 as well.
If the kit is not defective in some way, the only thing I can possibly think of is maybe the reset didn't take effect. It is possible to think you reset the system without actually resetting it. A reset requires a very long hold of the rescessed button on the back of Orbi, until the LED blinks amber.
They didn't have me reset the router itself, only the satellites, at level two support. I only had the RBK50 (kit) for a week when I decided to add the outdoor satellite. But you helped me solve my problem. He's what I did. First I have a different local IP address range than the router default because of my previous router and its setup. I have to keep my custom range because of multiple outdoor wireless cameras that are hard to access to change the IP settings. I also have many custom port forwarding rules and DHCP reservations setup. I backed up the configuration of the RBR50. I then did a hard reset (hold the reset button in) on the router (RBR50), the outdoor satellite (RBS50Y), and the indoor satellite (RBS50). After the router reset completed I went through the setup on my PC via the orbilogin.com page. I skipped the satellite setup. After that was complete I went to the add a satellite page and did the outdoor satellite (RBS50Y) first. Low and behold it actually appeared as a satellite with all the options to turn the LED on and off and disable the sync! I then did the same for the indoor satellite (RBS50) and it worked too! Now all I needed was to get cameras and custom settings back. I was not sure if I restored the router from a backup if it would wipe out the satellite configuration. I restored the config and after it restart and a few minutes later both satellites re-appeared! All seems to be working now and I have all my custom settings. AS a side note, I am less than impressed with Netgear's techincal support. Three hours of wasted time with them and the case was even escallated to higher level of support with call backs.
- Great that your satellite is working as it should now.
