Forum Discussion

Tutor

Aug 23, 2017

RBW30 won't connect

Bought a RBW30 - AC2200 satellite add-on but it will not connect to my existing Orbi system (RBK50 - AC3000). The ring flashes white, then turns blue, then turns magenta no matter where I place it an...

RBW30

Troubleshooting

DarrenM

Sr. NETGEAR Moderator

Aug 25, 2017

Hello Jfoxny

Did you try to factory reset the rbs30 unit? Hold the reset button for 10 seconds then try the sync again.

DarrenM

Sr. NETGEAR Moderator

Aug 30, 2017

You should contact support they will be able to replace the unit or help troubleshoot the issue.

http://www.netgear.com/support/contact.aspx

DarrenM