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Forum Discussion
Connect to Orbi, but Outlook doesn't work
I installed a new Orbi system this weekend. I pulled out the old Apple AIrport Wi-fi. I connected from the Orbi router to my Fios router via the ethernet cable supplied by Netgear. Here is my situ...
Regarding the problem posed by @PerkC2 , Hughesnet offers several different modems. Which one do you have? And, just to confirm, the TP Link modem was set to act as an Access Point or a Router? i.e. The Orbi is set to the same mode as the TP Link was?
And, everything except Outlookk 365 is working fine?
We have the HughesNet modem HT 2000W. TP Link was set as router, as was the Orbi. And everything but Outlook 365 works
The modem you have has a built in router already.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI recommend you try configuring the Orbi for option #3....
PerkC2 wrote:
We have the HughesNet modem HT 2000W. TP Link was set as router, as was the Orbi. And everything but Outlook 365 worksWhen I replace my WiFi router, I typically give the new router the same WiFi name (SSID) and password as the old one, so I can simply "go back" if I want to and none of my devices have to be reconfigured. Can you switch back to the TP-Link and verify that Outlook 365 still works with Chrome on that laptop? (It would be a heck of a coincidence if something else changed at the same time that the router was swapped out. It would also be annoying to keep looking in the wrong direction for a solution.)
I'm not an Outlook 365 user, so the process is not familiar to me. Is there a specific point in the connection or login process where things stop? A consistent error message?
I know there are specific networking things that fail when the user is behind two routers. My Orbi has been set up as a router behind a router for two years and everything I do has worked. If the TP-Link worked as a router, I'm inclined to think that the Orbi should work as a router as well.
PerkC2 wrote:
We have the HughesNet modem HT 2000W. TP Link was set as router, as was the Orbi. And everything but Outlook 365 worksEven if you did not have issues before Orbi, you still have double NAT and most likely you will get issues with some applications.
In the manual for your router I could find the following settings which can mean bridging the router:
Do you have access to the ISP router?
The router also has DMZ mode that you also can use as an alternative:
