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Forum Discussion
iOS devices
Running the Orbi formware 1.40.0.18 I've now experienced a couple of cases where an iOS device will infrequently get dropped off the network going from full signal to no wifi for upwards of 30 seconds...
brasax, do your connection drops still happen if you try st_shaw's suggestion?
One other thing to try. iOS has a WiFi Assist feature. This will drop your WiFi connection and switch to the celluar modem if your phone thinks the WiFi connection is weak. This can cause WiFi dropouts. You can try turnng WiFi Assist OFF on your iOS device. It's under Settings, Cellular Data. You need to scroll all the way to the bottom of the screen to see it.
My iPad is wifi only..
On my iPhone I turned the wifi assist of but but no changes.. To be honest, this should not be the problem - 100 Mbit landline and reception with -35db. This should be enough not to switch to cellular network..
Just checked the logs.. My iPhone connected 136 times in 7 hours..
The satellite was disconnected once, which should also not happen as I have a solid blue.
Thanks for the details... One more question - Do you notice brief outages on your devices from these reconnects or are you only noticing them in the log? Others have reported slow web browsing on their devices but I also tried to replicate the problem last night, with or without WiFi assist, and even though according to the logs my iPhone 7 mysteriously reconnected a few times despite this setting being off I didn't notice any interruption or flipping in the wifi/LTE icon (though I also wasn't using it continuously). I want to know whether it's an actual usability problem for all people or if it may just be anomalous log entries for others.
Just an example:
During th enight we are listening with Sonos some music, while the iPhone is on the charger. The iPhone is always disconnected (LTE is shown) every time I have a look at the iPhone. Sometimes it needs 1 Minute to reconnect to the wifi.
Also I had the issue that during using the iPhone and watching youtube, that the iPhone was connecting to LTE, needed nearly 2 Minutes to reconnect to my wifi again. I have a 10 GB data plan, so not a big issue for me, but this can cause problems for other people..
The log was quite interesting to see, how often the iPhone reconnects..
brasax If you have -35 dB WiFi signal and your phone is dropping the connection while the connection is in use, this sounds like interference or a problem with your phone. Keep in mind that your phone will go to sleep and power off the WiFi to save power, but this should not happen when using the device. Do you have non iOs devices that do not drop their WiFi connection?
Also, Sonos could be causing interference. You could change the way Sonos is configured to see if that helps. Sonos can operate two ways: 1) using your WiFI, or 2) using the proprietary sonosnet protocol.
I use Sonos and do not experience any issues. I have Sonos setup to use sonosnet, with only one Sonos device hardwired to the LAN, the Orbi on 2.4G channel 1, and the Sonos set to use 2.4G channel 11 for sonosnet.
Did you ever get to fix this. I have been having the same issues.
Turning off wifi assist on my cellular iPad Pro has so far stopped disconnections. I'm hesitant to say it's completely fixed but haven't had a drop since this has been turned off.
