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Forum Discussion

Sweetmo's avatar
Sweetmo
Aspirant
Jun 03, 2026

New ISP - now RBR40 loses internet constantly

Community,  I need your input.   I had to switch to a new ISP recently due to a change to my prior ISP that was giving me poor Mbps on 5G due to tower locations.   I had no issues for the past 8 year...
RBK40
plemans's avatar
plemans
Guru - Experienced User
Jun 05, 2026

If its a new install, contact spectrum. While a speedtest is a basic troubleshooter, it doesn't tell the full story of signal integrity. And spectrum locks down their modems so users can't access the interface to see the signal level/errors. It stinks

StephenB's avatar
StephenB
Guru - Experienced User
Jun 05, 2026
plemans wrote:

If its a new install, contact spectrum

Agreed

 

Sweetmo​ - if you have a PC you can connect over ethernet (directly to the router LAN) then it would also be useful to confirm that the problem also happens over ethernet.