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Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
I've posted something similar here before but here goes nothing:
there's an issue documented in this post: https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/m-p/1503034#M23257 that many people have experienced with no concrete solution.
good luck - so far the only solution seems to be putting a smart outlet / timer on your satellite(s) to reboot them once every 24 hours (I'm not joking) or rolling back the firmware (but I still see people saying they experience the same issues on the older firmware)
see this guy: https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/m-p/1512445#M24230
I really don't understand the people here that think repeating the same things blindly (have you tried disabling beam forwarding? mimo? how far is the distance between your sattelites? have you tried a factory reset? have you tried spinning in a circle 4 times while holding the orbi above your head and dancing with it? have you tried to balance the satellites on your hands and sing kumbaya while entering your wifi password?) and talk down on the users that experience real issues (especially this furry guy)
It's like they have a notepad with things ready to copy/paste blindly to anyone experiencing issues here. I'm not sure if these are bots created by netgear or if these are actual people with too much time on their hands trying to get noticed by netgear to get hired as a customer support employee (it seems like when you call them, this is how they picked their support employees anyways)
Again, I appreciate people that are trying to help the community but it really rubs me the wrong way when this is most definitely an issue with the Orbi under certain network conditions and people continuously blame the user setting it up - especially after I've spent several weeks pulling my hair out debugging this issue with no solution (except rebooting satellites multiple times a day) until I replaced the Orbi system completely.
Spot on. I just posted something similar about it being a bad system. I'm no IT specialist, but i know my way around computers and let's just all be honest, setting up and troubleshooting a router shouldn't be this difficult. I for one, would like to see better solutions that the typical suggestions, did you reset it, unplug it, etc.
I'm having the same issue - losing internet connection regularly, every 1-2 hours. Strong wifi signal throughout. Orbi worked great up until a week ago (don't know if that coincided with firmware update or not).
ISP came out yesterday to check it out and claims that everything on their end works fine. Cable coming into the house works, but connection is lost when it gets to router.
No modem
Firmware: 2.2.1.210
Satellite is about 35ft from router
House is 4600 sq ft
Have rebooted countless times, done hard resets, etc.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001Might try a manual FW load:
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416
Jives wrote:
I'm having the same issue - losing internet connection regularly, every 1-2 hours. Strong wifi signal throughout. Orbi worked great up until a week ago (don't know if that coincided with firmware update or not).
ISP came out yesterday to check it out and claims that everything on their end works fine. Cable coming into the house works, but connection is lost when it gets to router.
No modem
Firmware: 2.2.1.210
Satellite is about 35ft from router
House is 4600 sq ft
Have rebooted countless times, done hard resets, etc.
Having seen this post/reply countless times now, yes, I have done all those things to no avail. Seems like a long recurring issue, even with the new firmware. It's too bad, the Orbi worked great for me for a while, but the frequent disconnects all of a sudden make it unuseable for me. I will be forced to find a replacement if this doesn't get resolved.
