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seagreen's avatar
seagreen
Aspirant
Jun 05, 2018

Recently purchased RBK23 and am having a LOT of problems

Model:  RBK23  (wasn't accepted above)

The firmware is up-to-date
One satellite is fine but one is not.

 

For backhaul it says: config sync

The light is amber

For connection it says 2.4 GHZ  no connection

Re-synching and rebooting has done nothing.

Also... I cant find ANY way to reach the "complimentary" NETGEAR support.  

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4 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 06, 2018

    Hello seagreen

     

    I can get you in contact with support Pm me the info below.

     

    Name:

    Email:

    Phone:

    Country:

    Preferred Contact: Schedule: (Include Dates, Times and Time Zone available to work with us)

    Orbi Model:

    S/N number:

     

    DarrenM

  • SDplinker's avatar
    SDplinker
    Guide
    Jul 16, 2018

    RBK23 - new owner - 3 days. 

     

    After a lot of issues due to my old router conflicting with the Orbi, the wireless backhaul seems solid.  Tried plugging in one of the satellites to my LAN - the whole thing dropped.  Any ideas?  Wait out the firmware?  I'm on the latest 2.1.4.16

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jul 17, 2018

      How is the system connected between the router and satellites?

      Any networks switches in between the router and satellites? If so, Mfr and model# of the switch.

      Besure your using good quality LAN cables. CAT6 recommended.

      I would disconnect ALL other LAN networking and devices before trying to connect the satellites via wired backhaul. Once you have the wired back haul setup and running, then connect the rest of the LAN networking devices.

      https://community.netgear.com/t5/Orbi/OrbiOS-2-1-4-10-kills-Internet-access-if-you-use-Ethernet-back/m-p/1603922/highlight/true#M35521

      SDplinker wrote:

      RBK23 - new owner - 3 days. 

       

      After a lot of issues due to my old router conflicting with the Orbi, the wireless backhaul seems solid.  Tried plugging in one of the satellites to my LAN - the whole thing dropped.  Any ideas?  Wait out the firmware?  I'm on the latest 2.1.4.16