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DZone's avatar
DZone
Aspirant
Jul 04, 2018

redirecting Google search page

I have an Orbi RDR20 at firmware v2.1.4.16 which is apparently redirecting www.google.com to Japan’s www.google.co.jp. This happened after hitting several Japan websites while scheduling a trip. This problem occurs with all my Win and iOS devices, including those not used for years. Swapping the RDR20 with another manufaturer’s router completely solves the problem. Reset to factory settings fails to resolve problem. Is there a location cached in the RDR20? Can it be cleared?
Troubleshooting

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 04, 2018

    Factory reset should clear any possible caches on the router. Use the ERASE feature in the UI or press the reset button until the top led turn on Amber. Then let go. Wait for the top led to pulse WHITE slowly then set up from scratch.

     

    Try inputting your ISPs DNS using static DNS entries on the router.

    Besure to clear any bowser caches as well.

     

    Whats the mfr and model# of the ISP modem the orbi is connected too?

     

    • DZone's avatar
      DZone
      Aspirant
      Jul 05, 2018
      Thanx for responding.

      Tried the factory reset several times according to instructions — no joy.

      Also, tried static DNS addresses using Orbi dashboard — no joy.

      Also tried ipconfig /flushdns and /release,/renew.

      tracert shows consistent hops to a Calif Google site, then destination 1st octet mostly 172 but occasionally 216. Regardless, the end screen always is Google Japan.

      Modem is Ubee DDM3521(?) from ISP, Spectrum.

      Seems strange that a router would cause such a selective problem. ISP seems clear as simply swapping the router resolves the issue. Could culprit be tables at Google itself?