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Forum Discussion
registration problem with orbi
Wondering if I could get some help with this registration issue. I ran through the orbi set up and allowed the set up software to automatically register the unit. Looking at the mynetgear account, ...
Thanks for the replies. I managed to get through to NG support and they are looking at this. Hope to get something back in the next few days.
unfortunately chat support werent able to fix this so raised a support ticket as few days ago. havent heard anything yet so thought i would try un-registering and re-registering. this worked fine with a network switch ie all support options available and warranty information correct but the orbi still shows support options not available and no warranty information. seems to be more than a glitch.
Hello Hannoz
Were you ever able to get help from support?
DarrenM
Hi DarrenM. Thanks for the reply. Unfortunately the answer is no. I went through chat support and uploaded some additional information and screenshots but they were unable to solve the problem. I then raised a support ticket about a week ago but havent had anything back yet.
Logging in just now, the orbi is registered but the support options are still crossed through and there still isnt any warranty information. I also tried un-registering and re-registering but that didnt seem to work either.
Hanno
Pm me the Ticket number and I will escalate the issue.
DarrenM
