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Forum Discussion

Hausgaard's avatar
Hausgaard
Guide
Apr 02, 2020
Solved

reimbursement agreed, but now radio silence after six months of support

Hi Netgear.
We have agreed to refund the amount from the Netgear Orbi system. Following the agreement, there has been radio silence. - What should I do to make the refund take place? I've been very patient for half a year with many pages of support and a lot of phone calls. Now there just is no longer communication - Casenumber Case # 41978574.

Sincerely, Søren Andersen, DK

  • Blanca_O's avatar
    Blanca_O
    Apr 06, 2020

    Hi Hausgaard

     

    Welcome to NETGEAR Community!

     

    We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

     

    Regards,
    Blanca
    Community Team

11 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 06, 2020

    Hi Hausgaard

     

    Welcome to NETGEAR Community!

     

    We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

     

    Regards,
    Blanca
    Community Team

    • Hausgaard's avatar
      Hausgaard
      Guide
      Apr 06, 2020

      Hi Netgear

       

      Thank you - I am looking forward to hear from you again.

       

      Kind regards

       

      Søren

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 07, 2020

        Be sure to keep in contact with NG support until the issue is complete. 

        Hausgaard wrote:

        Hi Netgear

         

        Thank you - I am looking forward to hear from you again.

         

        Kind regards

         

        Søren

         

    • Hausgaard's avatar
      Hausgaard
      Guide
      Apr 16, 2020

      Hi Netgear /Blanca.
      I have been contacted by a lawyer from Netgear. He asked that I send some bank details to transfer the money. I have sent the information and advised him on both mail and at the conference, but there is radio silence. I am nervous that the bank information has been misplaced and misused. Do you want to confirm that you have received the information. Sincerely, Søren

      • Hausgaard's avatar
        Hausgaard
        Guide
        Apr 16, 2020

        Hi Netgear
        I have tried in vain to get hold of Mark Steven (lawyer). He encouraged me to send my bank details on this mail in relation to ticket number: 41978574 / Case # 41978574. Since I have not heard from you, I am very nervous about my bank details being in the wrong place and being abused. Do you not want to answer well if it is received correctly, so I do not have to worry. I have tried to make contact on 3 platforms. Will you help me? Sincerely, Søren Andersen