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Forum Discussion

Fred_m's avatar
Fred_m
Tutor
Oct 28, 2018
Solved

Remote Management

Hello
When I try to activate remote management I get message that this device is registered to another account. This device is the correct device in my account and I bought this new. Recieved an email on previous support that basically said that my device is correctly listed on my account but still can’t activate remote management
Any help would be great
Thank you in advance
Features
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Oct 28, 2018

    Hi Fred_m

     

    Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

     

    Regards, 
    Blanca 
    Community Team

7 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 28, 2018

    Hi Fred_m

     

    I have sent you a message. Please check your inbox.

     

    Regards, 
    Blanca 
    Community Team

    • Fred_m's avatar
      Fred_m
      Tutor
      Oct 28, 2018
      Hello Blanca’s
      Just replied to you questions
      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Oct 28, 2018

        Hi Fred_m

         

        Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

         

        Regards, 
        Blanca 
        Community Team