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gamountaineer's avatar
gamountaineer
Follower
Jul 18, 2022

Replacement cable modem, Motorola DOCSIS3.1, not connecting with Orbi97 RBR50

While troubleshooting dead modem, I reset my networks and my orbi97 network disappeared. Replaced old Netgear cable modem with Motorola DOCSIS 3.1. Modem is connected and working fine. Tried to connect my Orbi97 RBR50 and it is not connecting and not producing a new network. HELP! I live in a fringe cell service area - lucky to have more than 1 bar. Land line is a VOIP, without router network OOMA can't connect. Cell phones are iffy within a mile of home without wi-fi access.

 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 18, 2022


    What Firmware version is currently loaded on the Orbi system?
    What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.