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LouisZ's avatar
LouisZ
Follower
Apr 15, 2020

Replacement of RBR 40 router - due to hardware failure -

‎2020-04-15 08:26 AM
Replacement of RBR 40 router - due to hardware failure -

I have to replace my RBR40 Router part of a 3 satellite configuration. I will call this the original new product install RBK40(Orig)  . The RBR40 (orig)  router damage was verified by Netgear Support staff. The staff advised me to replace the damaged item, after extensive searching we confirmed that I could not purchase a standalone new  RBR40. 

I have the following situations

Router replacement and Set up

I found two used RBR40 routers - one a refurbished unit on via Amazon , and a used unit for e-bay.   I will call the eBay RBR 40 router  unit as RBR40 (e-bay) , the second as RBR40 refurbished  RBR40(Refurb) 

I noticed that the three satellites  have the password for the RBR40 (orig) , does this imply that I need to some how load the new password from RBR40 (e-bay) .  I am having difficulties setting up the satellites.  

I have RBR40 (e-bay) up and running and we noticed a reduction in performance (area-distance) covered.  Is there anyway to check or verified power .

Is there anywhere I can send RBR40 (orig)  For diagnostics and potential repair I need to identify the damage and potential source in the house .

 

 

 

 
 
Model: RBS40|Orbi AC2200 Tri-band WiFi Add-on Satellite
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  • MMIdesign's avatar
    MMIdesign
    Aspirant
    Jun 09, 2020
    I’ve spent days trying to fix this and have spend additional money for support. The base router is unable to reset and turn ‘Amber’. I believe this item has been recalled. I’m 8 days past Best Buy’s return policy and I’m out around $400. I’m unable to run my thermostat and other devices. I’m unable to sign into my account or reset my password.

    Has anyone been able
    To quickly replace this item as my household and home office has been without service for almost a week.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jun 09, 2020

      Press the back reset button for 15 seconds then release. Do this with the RBR disconnected from the ISP modem. Can you access the RBRs web page at 192.168.1.1 in a web browser with a wired PC connected to the RBR?
      https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

       

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      MMIdesign wrote:
      I’ve spent days trying to fix this and have spend additional money for support. The base router is unable to reset and turn ‘Amber’. I believe this item has been recalled. I’m 8 days past Best Buy’s return policy and I’m out around $400. I’m unable to run my thermostat and other devices. I’m unable to sign into my account or reset my password.

      Has anyone been able
      To quickly replace this item as my household and home office has been without service for almost a week.

       

       

      • Avg_Guy's avatar
        Avg_Guy
        Tutor
        Jul 05, 2020

        DOES THIS RESET PROCEDURE ALSO APPLY RESET TO THE NETGEAR PASSWORD RECOVERY AT THE WEBSITE? IF NOT, HOW IS THAT ISSUE THEN RESOLVED???

  • Avg_Guy's avatar
    Avg_Guy
    Tutor
    Jul 06, 2020

    Success. Per advice, I cleared the history/cache on my phone and desktop Chrome browsers (in case the Orbi app failed to work) and without another router reset was able to use the Orbi app to login and reconfigure basic settings. SHOUT out to FURRY for the assist. :smileywink: Thanks.