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Forum Discussion
Endorphine71
Sep 26, 2016Apprentice
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Jul 08, 2017Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Endorphine71
Oct 15, 2016Apprentice
Thought I would give everyone an update....
I worked with Ring support on attempting to get the doorbell connected to the Orbi. Nothing we tried would work. I would go all the way through setup, but get white flashing LEDs just on the left, that state it was connected to the network, but could not reach the Internet.
The Ring is hardwired with a good voltage and a full battery. I even plugged in my old Netgear router with them and tried again to get it to connect, but every time it would do the same thing. Ring support was very nice and responsive. They sent it to their second level support and just decided to send me a replacement.
Last week I decided to return the Orbi since I have had numerous other issues with my Ring cams staying connected, and the router and satellite disconnecting or freezing up a few times a week. I also disabled beamforming, mentioned in the other thread, and that helped the Nest Cams work like they should. I still was not confident in the reliability of the Orbi. Too often I would have the Nest cams or my Xbox connecting back to the main router and not utilizing the satellite sitting right next to it. I am not sure how the router steering is setup, as there is no way to tell what the Orbi is doing, or tell a specific device to only connect to the router or satellite. Wish those features were put in at the beginning. I understand they could be added later, but I didn't want to wait for it to be fixed. 400$ is a lot of money.
I decided to give the Amplifi HD a try, as I need the one mesh point for the far end of my house. Probably overkill, but why not. So far I have not have had any issues like I did at first with the Orbi. I decided to give my Ring doorbell another try, even though I had a replacement sitting there. My original Ring connected on the first try to the Amplifi HD with no issues. I can't say there still isn't an issue with the Ring I have now, but it has been working good, even connected to the mesh AP, and not the main router on the Amplifi. Of course this doesn't make much sense to me. The Ring would not connect to the Orbi or my old Netgear router before. It is possible this was a combination of the Ring not being compliant with new standards on the Orbi.
Just leaving this as feedback, as I hope Netgear can fix whatever issues some devices are having with the new router. It was a shame I had to return it and get the Amplifi. I like the simplicity of the Amplify having an app that can manage all the settings and a guest network. For Ubiquiti's first home router they did a pretty good job.
Thanks everyone for all the feedback and help! :)
jjon90
Oct 16, 2016Guide
I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
- peteytestingOct 16, 2016Hero
jjon90 wrote:I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
exactly
the issue as i see it is if the ring door bell connects to a sat and not the orbi router , the ring ppl originally said it was a mesh thing , but something seems to break when the communication is through the sat suggesting its a mac based issue or a protocol the ring door bell is using that is having issue crossing the sat / router data path
disabling the implicit beam forming may be part of the issue as well as the ring door bell could just not be beamforming compatible but i dont think beamforming its self is the whole issue