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Forum Discussion
Endorphine71
Sep 26, 2016Apprentice
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Jul 08, 2017Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
jjon90
Oct 16, 2016Guide
I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
peteytesting
Oct 16, 2016Hero
jjon90 wrote:I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
exactly
the issue as i see it is if the ring door bell connects to a sat and not the orbi router , the ring ppl originally said it was a mesh thing , but something seems to break when the communication is through the sat suggesting its a mac based issue or a protocol the ring door bell is using that is having issue crossing the sat / router data path
disabling the implicit beam forming may be part of the issue as well as the ring door bell could just not be beamforming compatible but i dont think beamforming its self is the whole issue