NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Same problem 1 flood cam 2 stick up cameras, all went down and can't see my new Orbii network. Changed SSID and PWD when setting up Orbii. Every other device connects no problem. When standing in front of the cameras I can connect to the Orbii network with my phone and tablet when standing in front of the camers so I know the signal is good.
Going to start moving around the satellites, then will disable beamforming. I read somewhere that Ring only uses 2.4ghz but on a triband system that shouldn't be a problem.
Really weird to see everything go down and stay down all at once.
Hello Ineedamonk
Did you ever get your cameras back on the network?
DarrenM
No. We are still working on it. I've taken everything down but one camera. The ring has much more trouble seeing the network then my phone does. Not sure why Orbii has this difficulty. Continuing to troubleshoot with Ring folks.
Had same sort of problem however with good support from Ring folks it was eventually remedied....FYI they remotely access network setting.....good product when it functions properly.
Chris,
Installed Orbi yesterday and just encountered my first connection drop on Ring floodlight cam. Any idea what support did to correct your issue by accessing network settings remotely? Thanks.
Hello Dan
Have you disabled Beamforming and MUMIMO? We are working to fix these disconnect issues but disabling those 2 settings have helped people with ring and nest products.
DarrenM