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Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
Memory unfortunately escapes me as to what Ring support done however Meghan was the representative who done an awesome job remedying the issue.
So I've still got this issue but its not the ring camera I think. With supports help I was able to reconnect. For whatever reason the orbii seems to to stop talking to the ring camera, despite it being able to attach to it. Sort of like it triggered an internal block list or something. Additionally I've noticed that streaming on the network is terrible when too many devices are streaming at once or when a single device streams for too long.. Not that they get bad signal but some get completely shut down from accessing the network for a period of time. Not sure if these things are related ( our ring camera sees a ton of activity).