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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
I haven't seemed to have any issues with disconnecting since adding the Chime Pro back into the environment. Video is still pixelated with artifacts and not clear for 1080, but I believe that's more of a result of the compression used to compensate for low bandwidth installs. Hopefully they provide a way to increase the bandwidth used for recordings for users that have greater bandwidth available at the camera in a future firmware upgrade.
I have had issues with connecting and using my Ring Doorbell. After upgrading to a faster internet i finally managed to get it and the chime working as it should using a Ubiquiti air Gateway router. Well almost, the video could be a little flakey at times due to weak signals in a large house with solid walls and too many connected devices.
It was decided to purchase the Orbi mesh system over the Amplifi HD as the Orbi has ethernet connections on both the router and satellite which was an essential requirement.
Everythig intalled OK except for the Ring Doorbell.
During the installation process,the SSID I wanted to connect to was not in the list. Connecting using the hidden SSID feature didn't work either.
After several attempts I found the earlier post suggesting a hard reset and disabling the data services on the phone, yes it works, though the app appears not to complete the process the doorbell is there in the app. Howevever not convinced all was perfect, decided leave it until the following morning.
Not being able to understand why the data needed turning off it occured to me that there is a Ring Windows app (for 8.1 and above). No data to turn off on the laptop! So after another hard reset gave it a try. Result. Flawless installation process from start to finish for both the doorbell and the chime. Hope this helps anyone with a similar problem.
Both devices are connected to the router not the sat, when the doorbell is rung the chime audio does seem very quiet, not sure why. The video appears to work perfectly but not had a chance to answer it remotely yet.