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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
I was having problems with getting a picture with my Ring Doorbell. In live view it would just have a circle spin and picture would never load. I would get notifications that someone was at the door and the recordings would be just sound with no image. Ring sent out a new doorbell because there was a hardware problem but now it appears it's unrelated because I continue to have same problem. I just DMZ'd the doorbell and have had zero problems since doing so. It's the first time in months it has worked this good. Anyone have setup instructions for opening ports on the Orbi for Ring so I can take it out of DMZ?
It is here on their webpage: https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-
If you are faced with a black screen when viewing video and live events in the Ring app, the problem may be related to port settings on your router. In business environments and certain home environments, incorrect port settings can cause device setup to fail as well.
Internet-connected devices, such as Ring products, communicate with the internet by sending information through ports. Ports are designated openings between an internal home or business network and the outside internet. Each internet service sends data through specific ports. For example, Port 80 is used for website traffic.
Ring uses the following ports:
TCP 80
TCP 443
TCP & UDP 15063
UDP range between 16500-32768
UDP 51504/51506
Ports can be “opened” or “closed” on your router’s firewall. Open ports allow devices to send information through them, while closed ports block all traffic. Ring products only function properly if the required ports are open outbound from your router. The process to open ports can be different, depending on your type of router. Consult your router’s user manual for instructions on how to open ports.
Ring Chime also requires certain ports. If your Chime is not ringing, ensure that the following ports are open outbound as well:
TCP 80
TCP 443
TCP 9998
TCP 9999
The client applications also use the following outbound ports:
TCP 7078
TCP 9078
Ring devices and applications do not require any ports open inbound from the Internet on your router.
It's worth noting that the ports listed are required *outbound* ports, not inbound. Ring doesn't need holes poked in the inbound firewall, and thus I've no explanation why his only works in DMZ, unless it's a routing issue.
Rodney
Thank Elvis for this! Was about to chuck 'em in the lake!! I tried most things mentioned up to this point with no joy but this worked straight away.
Login to Orbi on your lap top.
Hit Advanced tab,
Advanced Setup,
VPN Service then changed both TUN Mode Service Type to from UDP to TCP
Then changed TAP Mode Service Ports to 80 on the top and 81 underneath
Bottom line left on auto.
Ring and Chime both saw the network immediatley and are working fine.
Thanks again.
- Still having problems with Ring Pro. Nothing works. I'm beginning to think it's just the quality of the doorbells I'm getting. Id assume that most people have no problems with recording/ live view but I've tried moving the router closer, unplugging the satellite, used an extender and my previous ASUS 68u as an access point. I was sent a replacement but I think it must be bad too. Every other wireless device works flawlessly right now at much greater distances. I even put in a new transformer. My internet speed is fine. I must be getting duds. Gonna to try to get another replacement but my personal experience so far is that this thing is garbage.
Must be dumb luck, because Ring doesn't require any port forwarding whatsoever. It establishes its connection outbound and uses push for notifications.
Rodney