NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell. No matter what I do it won't connect to the Internet. It connects to Wifi and get...
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
It is here on their webpage: https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-
If you are faced with a black screen when viewing video and live events in the Ring app, the problem may be related to port settings on your router. In business environments and certain home environments, incorrect port settings can cause device setup to fail as well.
Internet-connected devices, such as Ring products, communicate with the internet by sending information through ports. Ports are designated openings between an internal home or business network and the outside internet. Each internet service sends data through specific ports. For example, Port 80 is used for website traffic.
Ring uses the following ports:
TCP 80
TCP 443
TCP & UDP 15063
UDP range between 16500-32768
UDP 51504/51506
Ports can be “opened” or “closed” on your router’s firewall. Open ports allow devices to send information through them, while closed ports block all traffic. Ring products only function properly if the required ports are open outbound from your router. The process to open ports can be different, depending on your type of router. Consult your router’s user manual for instructions on how to open ports.
Ring Chime also requires certain ports. If your Chime is not ringing, ensure that the following ports are open outbound as well:
TCP 80
TCP 443
TCP 9998
TCP 9999
The client applications also use the following outbound ports:
TCP 7078
TCP 9078
Ring devices and applications do not require any ports open inbound from the Internet on your router.
It's worth noting that the ports listed are required *outbound* ports, not inbound. Ring doesn't need holes poked in the inbound firewall, and thus I've no explanation why his only works in DMZ, unless it's a routing issue.
Rodney