Hardware Version RBR50 Firmware Version V2.3.1.60 When i first got the ring doorbell 2 it was able to connect to my orbi network. Since some update in January/February it has not been able to connect. A little frustrated.I actually find that a lot of my IoT devices do not work well with Orbi.Any thoughts?I have verified I am not on channel 13 or anything strange.

Try setting manual channel 1, 6 or 11 on 2.4Ghz. Disable the 5Ghz SSID broadcast temporarily and see if the door bell can connect then.Under Advanced Tab/Advanced Settings/Wireless Settingswegunterjr wrote:Okay - here is my current status.-IPV6 disabled-WMM enabled -2.4, 5GHZ both enabled (Ring connects to the 2.4GHz)-Daisy-Chain - it was disabled earlier, and i enabled it to test - so right now, enabled.-Beamforming enabled-Mu-MIMO enable-Fast Roaming - disabled I have my two satellites within 30 feet of the base, but they are in different locations.I use one satellite to connect to a switch that connects to a variety of ethernet devices. Very nice feature. Still unable to connect.The Ring app says it finds the wifi SSID i chose, and then once I say good to go, the ring starts spinning blue (which means it is trying to connect to the WIFi i chose, but then it fails and says cannot connect. ) I have had this exact ring device, including it's door bell, oh and an august device - none of them now connect since end of Jan/Feb.

This can either be a radio issue or an IP network issue:I think that the Ring Dorrbell 2 uses only 2.4 GHz radio. What 2.4 GHz channel are you using in Orbi?Is Orbi working in Router or AP Mode? What type of ISP modem/Router are you using?

What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s). Do a full factory reset on the RBR and setup from scratch. wegunterjr wrote:Hardware Version RBR50 Firmware Version V2.3.1.60 When i first got the ring doorbell 2 it was able to connect to my orbi network. Since some update in January/February it has not been able to connect. A little frustrated.I actually find that a lot of my IoT devices do not work well with Orbi.Any thoughts?I have verified I am not on channel 13 or anything strange.

I am using RBR50,: so it has the main router and two satellites. The channel is 5 for 2.4GHZ.

Try setting manual channel 1, 6 or 11 on 2.4Ghz

ring doorbell 2 hasn't been able to connect in months RBR50 and 2 satellites

15 Replies

ekhalil
Master
Jun 02, 2019
This can either be a radio issue or an IP network issue:
I think that the Ring Dorrbell 2 uses only 2.4 GHz radio. What 2.4 GHz channel are you using in Orbi?
Is Orbi working in Router or AP Mode? What type of ISP modem/Router are you using?
- wegunterjr
  Guide
  Jun 02, 2019
  I am using RBR50,: so it has the main router and two satellites. The channel is 5 for 2.4GHZ.
  - FURRYe38
    Guru
    Jun 02, 2019
    Try setting manual channel 1, 6 or 11 on 2.4Ghz
FURRYe38
Guru
Jun 02, 2019
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).

Do a full factory reset on the RBR and setup from scratch.

wegunterjr wrote:
Hardware Version RBR50 Firmware Version V2.3.1.60

When i first got the ring doorbell 2 it was able to connect to my orbi network. Since some update in January/February it has not been able to connect. A little frustrated.
I actually find that a lot of my IoT devices do not work well with Orbi.
Any thoughts?
I have verified I am not on channel 13 or anything strange.

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ring doorbell 2 hasn't been able to connect in months RBR50 and 2 satellites