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Forum Discussion
RMR50 connecting to Ring Camera
I have several Ring products connected to my home wifi network, which is a mesh Orbi RBR50. For some reason I cannot connect just one spotlight camera to the network. I explained the issue to Ring and they sent me a Ring Chime range extender, and it still didn't work. Ring then sent me a brand new camera and that doesn't work either. The camera is located about 5 ft. away from the router, through a window. This leads me to believe that it must be a 2.4g/5g issue, but the Orbi should automatically recognize that the device requires 2.4g. I've tried several times with no luck. Any assistance is appreciated.
1 Reply
Try this. Turn OFF all RBS. Then turn the power output of the 5Ghz radio to 25% on the RBR. Be sure that 20/40 MHz Coexistence enabled. Under Advanced Tab/Advanced Settings/Wireless Settings. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
