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theodicies's avatar
theodicies
Aspirant
Jun 09, 2019

Router (RBR50) Pulling Incorrect DNS Servers from Modem

Orbi RBR50 (Firmware Version V2.3.1.60) keeps pulling incorrect DNS servers from ISP via ISP's modem. Spent an hour on the phone with the ISP's tech support with them reading the IPs back to be. The DNS server IPs being pulled are the old ones from the ISP. It seems like the Orbi has those stuck in it's settings and will only disregard if I swap to manual input of DNS vice auto.

5 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Jun 10, 2019

    Did you power off both the modem and the Orbi?  Restore power to the modem first, and after it comes up, restore power to the Orbi?

    • theodicies's avatar
      theodicies
      Aspirant
      Jun 10, 2019

      Yep, tried that three times yesterday. Same result each time.

      • CrimpOn's avatar
        CrimpOn
        Guru
        Jun 10, 2019

        Have no idea how this could happen.  I would change to Google's DNS servers: 8.8.8.8 and 8.8.4.4

        Many people do that on purpose anyway.