NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Routerlogin.net certificate “not trusted” IoT devices (tv and others) cannot use WIFI
This has been going on for months and have not found answers!!! I have Orbi RBR50v2 and as devices are using the wifi there are times in the background it tries to connect routerlogin.net. It won't connect because it is a self-signed certificate so it can't be trusted. You do not have workarounds as you would with a browser by FORCE adding the certifcate to the your system. Even on pc, devices that I could force the add certificate it only worked one day but still being rejected by security measures.
How to prevent the Orbi's from using their own dns via the Routerlogin.net (and there are others) or how can we get Netgear to go back to 3rd party signed certificate?
21 Replies
gearcommune wrote:This has been going on for months and have not found answers!!! I have Orbi RBR50v2 and as devices are using the wifi there are times in the background it tries to connect routerlogin.net. It won't connect because it is a self-signed certificate so it can't be trusted. ....
It will be really helpful to identify which devices are connecting to the router website. That is not typical behavior of IoT devices. All of mine connect to the "cloud" to create links for their smartphone apps to reach them.
The post contains two issues (certificate and DNS). How are they related?
your reply (which you often do) does answer anyone's questions and is just an opinion. The response is useless in this forum. We all love or Orbi or we wouldn't buy one. Please respond with answers and not opinions on product value.
Certificate doesn't relate or impact to wifi connections. Only the login page of the RBR. WPA security mode can effect connections. If your devices are having problems with connecint to wifi, you should contact the mfr of these devices for help and infomation regarding there products. Orbi only provides the platform for devices to connect to.
iphone - with outlook is telling me it can't verify server identity. Click on Details and says www.routerlogin.net not trusted. AutoPlay to TV is not working on the orbi but if i swtich off the router to xfinity wifi it works fine. Browser on laptop said invalid certificate but allowed me to install the certificate. Talk to vendor of tv they said it is the orbi router problem talk to netgear. Talk to Applie about apple devices problems they said orbi router certificate problem talk to netgear. I haven't called Microsoft for windows yet but I assume they will say the same thing.
if I connect several public wifis (like hotels, workplaces etc..) never happens. It is only when on Netgear Orbi and only after 1 year of owning the device with no problem at all.
What does DNS have to do Certificate? Not sure, All I know is these devices are on Orbi wifi, have a different DNS address but yet for some reason, Orbi is going to routerlogin.net.
not one of the devices (or myself) are intentionally going to address. It must be internal Orbi using its own DNS.
Do you have access control enabled? I have the same problem randomly with a number of devices when access control is enabled even with their MAC's on the allowed list. It's happening to my iPhone right now after factory resetting my router and starting over from scratch. It will work fine one minute, then the next I'm getting the router page saying my device is blocked when I try to open a website and my outlook app starts complaining about the invalid certificate. This is with firmware 2.6.1.40. I've also had it with the latest firmware but much worse. Several firmware releases ago I started to experience a lot of headaches with access control randomly blocking devices. Not saying this is your problem but I would be curious to see if you've got it enabled.
I have been having this same issue on my Orbi ever since I installed it. It seems to disappear on its own, but popped up again yesterday. This appears to be a significant bug in the Orbi. Mine is an RBR40 (which model never shows up in the lists of models) running V2.7.3.22. It started up again yesterday when I turned on guest network.
This time it blocked internet access on my iPhone (but other devices were fine).
The error pops up on all devices, just not iOS as I saw suggested in another thread. I get the error in iOS, iPadOS, macOS and Windows 10 (all kept up-to-date with releases). And while the pop-up error message references "hotmail.com", the certificate it displays has to do with "routerlogin.net" which is Netgear's own.
I have also been using Armor with the Orbi and it does seem that turning Armor off often fixes the issue.
I have other Netgear routers (that I have opted to use when the error doesn't go away and never receive any sort of similar issue with non-Orbi routers).
Others have posted that disabling Armor seems to work. Armor seem to cause historical problems here and there.
roarty58 wrote:
I have been having this same issue on my Orbi ever since I installed it. It seems to disappear on its own, but popped up again yesterday. This appears to be a significant bug in the Orbi. Mine is an RBR40 (which model never shows up in the lists of models) running V2.7.3.22. It started up again yesterday when I turned on guest network.
This time it blocked internet access on my iPhone (but other devices were fine).
The error pops up on all devices, just not iOS as I saw suggested in another thread. I get the error in iOS, iPadOS, macOS and Windows 10 (all kept up-to-date with releases). And while the pop-up error message references "hotmail.com", the certificate it displays has to do with "routerlogin.net" which is Netgear's own.
I have also been using Armor with the Orbi and it does seem that turning Armor off often fixes the issue.
I have other Netgear routers (that I have opted to use when the error doesn't go away and never receive any sort of similar issue with non-Orbi routers).
Thanks for the reply. Unfortunately, disabling Armor only temporarily resolved the issue. Armor is disabled and the issue reappeared. Orbi Access Control is disabled and "Private Address" turned off on my iPhone (both "solutions" I've seen suggeted).
Maybe time to find a more reliable router than something from Netgear.
