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Forum Discussion
Satellite solid white light after beta firmware update
Hey everyone...my orbi system did the firmware update ( beta firmware V2) the router updated and works just fine but the satellite just has a solid white light and is unresponsive. Whenever I look in the settings my satellite isn't even showing up... I'm afraid my satellite got bricked of this new update? I tried doing a hard reset and nothing has worked.. can someone please help? any advise much appreciated..thanks in advance...
1 Reply
Nevermind...my satellite was indeed bricked by the beta firmware update. First time one of my devices has ever been bricked :(.......not sure how it happened but my quess is that I should have moved the satellite closer to the main router before attempting to let the firmware update. Kudos to Netgear support though; I called them early this morning and even though my 90 day complimentary support had expired they went ahead and tried to help me anyways. In the end, I end up having to do an RMA and will receive a new satellite unit for free since my hardware warranty was good for another 6 months. All I had to pay was shipping.... will get the new unit tomorrow and hope everything works.......my orbi router is working fine though and I really like some of the improvements they have made! Good job Netgear!
